FAQs

Orders can be placed directly on our website. If you are unable to place your order, please email us: customerservice@romextex.com for assistance.

We highly recommend ordering a sample swatch before making a bulk purchase. You can buy swatches directly on our product page. Just click the fabric of your choice, select the color you need and click the "ADD A SAMPLE" button. All sample swatches will be shipped for free through non-trackable USPS first class mail.

For order cancellation, please send us an email right away: customerservice@romextex.com. In the event that we have already processed your order before your cancellation request, we can no longer cancel or change your order. Please refer to our Refund & Returns policy for the next steps.

USA Shipping

We ship to Domestic US. Please note that we do not ship to P.O. Boxes.

Processing Time

Orders placed before 2PM PST (Monday-Friday) are usually shipped on the same day. Orders placed after 2PM will be shipped on the next business day.

Standard Shipping

We use USPS, UPS or FedEx standard shipping by default. Delivery usually takes 3-7 business days. Any order over $100 will be shipped for free. For expedited shipping, please contact us: customerservice@romextex.com.

Swatches

Swatch orders are shipped for free through USPS first class. Please note that these orders are not trackable.

Holidays 

We observe major holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas). Please note that our warehouse will be closed during these special days so processing and shipping times will be affected.

 

ALL SALES ARE FINAL.

We do not accept returns on any cut fabric. Only damaged or incorrect items will be accepted for return.

Please note that image colors vary per screen so we highly recommend purchasing a sample swatch for precise color matching.

For damaged/incorrect orders, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@romextex.com. Please note that returns will need to be sent to the following address: 

Romex Textiles Inc.
1430 Griffith Ave,
Los Angeles CA 90021

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@romextex.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@romextex.com.

To track the status of your order, click the Track Your Order link at the bottom section of romextex.com website. You will need your order number and the email address you used to purchase your order.

We accept VISA, MasterCard, Maestro, Discover, American Express, Apple Pay, Meta Pay, Google Pay and PayPal.