HOW DO I PLACE AN ORDER?
CAN I ORDER A SAMPLE SWATCH?
HOW DO I CHANGE OR CANCEL MY ORDER?
WHAT IS YOUR SHIPPING POLICY?
We ship to Domestic US. Please note that we do not ship to P.O. Boxes.
Orders placed before 2PM PST (Monday-Friday) are usually shipped on the same day. Orders placed after 2PM will be shipped on the next business day.
We use USPS, UPS or FedEx standard shipping by default. Delivery usually takes 3-7 business days. Any order over $100 will be shipped for free. For expedited shipping, please contact us: firstname.lastname@example.org.
Swatch orders are shipped for free through USPS first class. Please note that these orders are not trackable.
We observe major holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas). Please note that our warehouse will be closed during these special days so processing and shipping times will be affected.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
ALL SALES ARE FINAL.
We do not accept returns on any cut fabric. Only damaged or incorrect items will be accepted for return.
Please note that image colors vary per screen so we highly recommend purchasing a sample swatch for precise color matching.
For damaged/incorrect orders, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
1430 Griffith Ave,
Los Angeles CA 90021
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.